Terms of Service

Introduction

Welcome to Lumiotech Sentry (“Sentry”), an advanced defense intelligence platform developed and operated by Lumiotech Private Limited (“Lumiotech,” “we,” “us,” or “our”). These B2B Terms of Service (the “Terms”) govern your organization's access to and use of Sentry, including any related websites, APIs, services, and applications (collectively, the “Services”). By accessing or using the Services on behalf of an entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, or lack such authority, please do not use the Services.

1. Service Eligibility

Lumiotech Sentry Services are exclusively architected and available for government entities, enterprise clients, and other organizations operating in sensitive or defense-related sectors. Eligible organizational profiles include:

• Authorized law enforcement agencies
• Government security and intelligence departments
• Certified defense contractors and aerospace organizations
• Verified military organizations and large enterprise cybersecurity operations

We reserve the absolute right to refuse service, terminate accounts, or restrict access if we determine your organization does not meet our strict strategic security and operational eligibility criteria.

2. Verification Process

To maintain zero-trust security and the integrity of Sentry, organizations must pass our stringent verification process prior to utilizing the platform. This encompasses:

• Validating official corporate/government documentation and credentials.
• Domain verifications and multi-factor identity establishment.
• Security clearance and export compliance checks in applicable jurisdictions.
• Verification of adherence to relevant data protection standards.

Failure to pass verification or maintain verified status will result in immediate termination of the application or existing service access.

3. Strict Usage Restrictions & Compliance

The Customer and all associated Authorized Users must use the Sentry platform strictly in compliance with:

• All applicable local, state, national, and international laws, including export control laws.
• The Information Technology Act, 2000, including directions issued by CERT-In.
• The Digital Personal Data Protection Act, 2023 (DPDPA), ensuring appropriate consent flows and legal bases for any data introduced into the system.

Prohibited Activities: You shall not: (a) reverse engineer, decompile, or disassemble any part of the Service; (b) use the Service to build a competitive product; (c) bypass or breach any security or authentication measures; (d) introduce malware, or engage in active offensive cyber operations (e.g., hack-backs) unauthorized by law via the platform; or (e) sell, resell, distribute, or lease the Services to a third party without our explicit written consent.

4. Security Requirements & Incident Reporting

Organizations leveraging Sentry are required to maintain strict operational security. You agree to:

• Implement robust endpoint security, multi-factor authentication, and RBAC to protect platform access.
• Promptly revoke access for any employee or contractor who is terminated or reassigned.
• Report any suspected compromise of your Sentry credentials immediately.

MANDATORY CYBER INCIDENT REPORTING: In explicit compliance with CERT-In Directions (2022) under Section 70B of the IT Act, Lumiotech is legally bound to report specified cyber security incidents to CERT-In within six (6) hours of noticing such incidents. By using this service, you acknowledge and agree that Lumiotech will comply with these statutory reporting obligations, which may include sharing relevant connection logs and telemetry. This mandatory regulatory reporting obligation supersedes and overrides any general confidentiality clauses contained in these Terms or other Master Service Agreements.

5. Intellectual Property Rights

Lumiotech retains all right, title, and interest—including all patents, copyrights, trade secrets, and trademarks—in and to the Sentry platform, underlying algorithms, threat intelligence feeds (unless explicitly licensed otherwise), interfaces, and overall service software. The Customer retains all rights to any proprietary data they upload into the system (“Customer Data”). Lumiotech is granted a limited, non-exclusive license to process Customer Data solely for the purpose of providing the Services.

6. Confidentiality

“Confidential Information” refers to any non-public business, technical, or strategic information disclosed by either party. Both parties agree to protect the other's Confidential Information with at least the same degree of care used to protect their own highly confidential information. Except as statutorily required (e.g., CERT-In reporting as outlined in Section 4), neither party will disclose Confidential Information to any third party without express written consent.

7. Term and Termination

These Terms apply for the duration of your active subscription or authorized access period. Either party may terminate access if the other materially breaches these terms and fails to cure such breach within 30 days of written notice. Lumiotech reserves the right to suspend access immediately, without prior notice, if operational security, infrastructure integrity, or national security compliance is demonstrably threatened by the Customer's actions.

8. Disclaimer of Warranties

The Sentry Services, including all threat intelligence and analytical tools, are provided on an “AS-IS” and “AS-AVAILABLE” basis. Lumiotech explicitly disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Due to the dynamic nature of cybersecurity threats, we do not warrant that our platform will detect or prevent 100% of cyber threats, vulnerabilities, or attacks.

9. Limitation of Liability

To the maximum extent permitted by law, Lumiotech, its directors, and affiliates shall not be liable for any indirect, incidental, special, exemplary, or consequential damages (including loss of data, loss of business revenue, or business interruption) arising out of or related to these terms or the use of the platform. Under no circumstances shall Lumiotech’s aggregate liability for all claims related to the Services exceed the total aggregate fees paid by the Customer to Lumiotech in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Lumiotech and its personnel from any third-party claims, liabilities, fines, and expenses (including legal fees) arising out of: (a) your use of the Services in violation of these Terms or applicable law (including privacy law violations); or (b) any Customer Data you process through the platform that infringes on third-party intellectual property or privacy rights.

11. Governing Law and Dispute Resolution

These Terms shall be exclusively governed by and construed in accordance with the laws of India. Any complex dispute or claim arising from these Terms shall be settled by confidential and binding arbitration in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996. The language of the arbitration shall be English.

Contact

To request formal clarifications on these corporate terms, or to send authorized notices:
Email: [email protected]
Corporate Address: New Delhi, India